Expired Dispatching & Scheduling Training for Rural Transit Systems

This updated and enhanced training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. New dispatchers and schedulers can use this training to learn the major components of their roles. Seasoned dispatchers and schedulers can also use the training for refreshing their skills. Class is 10am–4pm.

Course Outline:

This in-person training utilizes the curriculum developed by National RTAP and will cover the following topics:

• Working in a Transit Environment
• Transit Service Types
• Americans with Disabilities Act
• Essential Communication Skills
• Customer Service
• Role of the Dispatcher
• Role of the Scheduler
• Use of Technology
• Working as a Transit Team
• Responding to Transit Incident

Instructors: Jennie Rowland, Transportation Manager for Big Woods Transit, and Berta Hartig, MnRTAP.