Expired Cancelled – Dispatching & Scheduling for Rural Transit Systems

Due to low registration this training has been merged with Wednesday, July 27. Register for Wednesday’s class here.

This training is designed for staff who perform the role of dispatcher and/or scheduler in a rural, small urban, or tribal transit agency. It provides an overview of transit and the components of the dispatching and scheduling functions. It is appropriate for new and seasoned staff.  Class is 10am–4:30pm.

Course Outline:

This in-person training utilizes the curriculum developed by National RTAP and will cover the following topics:

• Working in a Transit Environment
• Transit Service Types
• Americans with Disabilities Act
• Essential Communication Skills
• Customer Service
• Role of the Dispatcher
• Role of the Scheduler
• Use of Technology
• Working as a Transit Team
• Responding to Transit Incident

Instructors: Berta Hartig, MnRTAP and JoAnne Brackey, RTAP trainer.