Active Conflict Management and De-escalation for Transit Drivers and Supervisors (ONLINE)

Once you register, you will receive an email from someone at Minnesota RTAP with registration instructions for the online course within 3 business days. Please note that the instructions are not sent immediately upon registration; getting you set up with instructions can take up to 3 business days. This course is self-paced and open year-round for drivers. Once you complete the course, a certificate will be added to your training profile on mnrtap.us.

**Please note, you can take these courses at any time you wish once you receive an email with instructions to begin. You can start and finish your course at your own pace.**

Please contact mariah.helgeson@mnrtap.net with any questions.

Cost: Free

Trainer: CTAA

Description: Topics include:

• The Risk
• De-escalation Strategies
• Signs of Escalating Conflict
• Responding to Danger
• Review of Key Points